Terms & Conditions
The Company E & P supplies ltd, Unit 9 Westgate Trading Estate, Aldridge, Walsall, West Midlands, WS98BS
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur E&P supplies ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
E&P supplies ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.
E&P supplies ltd will not be held responsible for items lost or damaged in transit. All shipping back to E&P supplies ltd is paid for by the customer. We are unable to refund you postal fees.Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used ......... (this does not apply to faulty goods – faulty products will be exchanged like for like)Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact E&P supplies ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. All small orders are sent out via royal mail 1st packets post service, if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
Deliveries are between the times of 9am and 6pm weekdays only. If you are not in the carriers will leave a card for you to rearrange a delivery day and time. If the second delivery attempt is unsuccessful a further charge of £7.50 will have to be made for the third delivery attempt. We can deliver to your work address if this is more convenient or you may choose to use your neighbours' address if you are not going to be at home. When you reach the shopping cart area an option for to specify a delivery address is available.
Goods are delivered by third-party national carriers. In the unlikely event of damage to your property in the course of delivery, theresponsibility rests solely with the carrier.
Due to the fact we have no control over carrier delivery times it is unadvisable to book Plumbers, Electricians or any other trades prior to actually receiving your goods, otherwise late deliveries could add unnecessary extra expense of which EPSOnline will not be responsible for and no compensation will be paid under these unfortunate circumstances by E&P supplies ltd
At present E&P supplies ltd only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. E&P supplies ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes.* To send you newsletters and details of offers and promotions in which we believe you will be interested. * To improve the content design and layout of the website. * To understand the interest and buying behavior of our registered users* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
E&P supplies ltd and its affiliates provide their services to you subject to the following conditions. If you visit our shop at EPS online store you accept these conditions. Please read them carefully, E&P supplies ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
CopyrightsAll content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by E&P supplies ltd and are protected by international copyright laws.
License and Site Access
E&P supplies ltd grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of E&P supplies ltd.
E&P supplies ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.From time to time there may be information on E&Psupplies ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed are subject to VAT and delivery.Please review our other policies posted on this site. These policies also govern your visit to E&P supplies ltd
E&P supplies ltd will only agree to issue The Customer with credit subject to status & Trade References. Excluded from this process are any Government Dept such as Schools, Councils etc. Where Credit is offered, the goods remain the property of E&P supplies ltd until paid for in full.
Terms Of Payment
Unless otherwise expressly agreed in writing by the Company, the Buyer will pay strictly within 30 days of the invoice date submitted by the Company.
If payment of the price or any part there of is not made by the due date, the Company shall be entitled:-
to charge interest on all outstanding amounts at the rate of 4% per annum above the current bank base rate, occurring daily until final settlement; to insist on payment in advance of delivery for any outstanding goods until all outstanding debts are settled, without incurring any liabilities or penalties for delay to or non-delivery of these goods.
The ownership of any goods delivered by the E&P supplies ltd shall only transfer to the Buyer when all outstanding amount owed to the Company have been paid in full. The Company reserves the right of entry to the Buyer's premises to recover the goods in the event of default by the Buyer. All risks for such goods shall pass on delivery and the Buyer shall insure against such risks. The Buyer shall pay all accounts in full and shall not exercise any rights to set-off or counterclaim against any invoice submitted by the Company